How it works
Simple to start. Built around you.
Here’s every step, from the first question to the last visit — with no surprises in between.
- 01
Before
Request a visit — online or in the app
Tell us what you’re recovering from, where you’ll be seen and how to reach you. If you already have the Bluefin app, you can browse open times and book directly.
- Takes about two minutes
- No payment details needed to ask
- Family members can request on someone’s behalf
- 02
Before
We verify your coverage
Upload a photo of your insurance card. Our team verifies your benefits and tells you what to expect to pay — before anything is confirmed.
- Medicare and commercial plans
- Clear self-pay pricing if you prefer
- Guidance on referrals if your plan needs one
- 03
Matching
We match you with a licensed therapist
We pair you with a physical therapist whose experience fits your needs and whose availability fits yours. Every therapist’s license and certifications are verified by our team.
- Real-time availability in the app
- Text and push reminders before each visit
- Reschedule from the app
- 04
Your first visit
A full evaluation, at home
Your therapist spends about an hour learning your history, assessing movement and strength, and looking at the spaces you use every day. You’ll finish with a plan and a few exercises to start right away.
- About 60 minutes
- Therapist brings equipment
- Plan of care explained in plain language
- 05
Ongoing
Follow-ups that fit your week
Book follow-up sessions in a few taps. After each visit, your notes and next steps appear in the app, and your card is charged only once the visit is complete.
- 45–60 minute sessions
- Visit notes after every session
- Charged after, never before
- 06
After
Finish strong — and stay there
As you meet your goals, your therapist tapers visits and leaves you with a program you can keep doing on your own. You can rate and review your therapist at any point.
- Discharge plan & home program
- Rate your therapist
- Come back anytime
Ready when you are. We’ll bring the rest.
Tell us a little about what you need. A member of our care team will follow up — usually within one business day — to confirm coverage and match you with a therapist.